Orders over 189 lei qualify for free shipping. If your order is under 190 lei, the shipping cost is 20 lei.

If you want to return an order or a product, know that it's very easy at Lozan Fashion.

You can do this by courier or, if you're in Cluj-Napoca, by dropping it off at the Lozan Fashion store. The courier option requires filling out a return form in the Returns section of your Lozan Fashion account. In-store returns can be made directly, without filling out the return form.

Please note that you have 60 calendar days from the date of receipt and that products must meet certain conditions.

Because we know that sometimes you may not be 100% satisfied with your choice, we offer a 60-day return option. Moreover, refunds are processed quickly, within 10 days, and if you come to our store in person, you receive your money immediately.

The condition for accepting a return is that products must be in the same condition as delivered (not damaged, showing no signs of wear, with all tags intact). Due to the delicate nature of the products sold, we reserve the right to refuse any returned product that cannot be resold as new. We recommend trying products without removing the detachable tag. Products listed in the return form must be handed to the courier exactly as checked on the site. If the return parcel contains products different from those in the completed form, the pickup will be refused after inspection.

City: Cluj-Napoca, Str. Regele Ferdinand, Nr.16, Cluj County

For any complaints, you can always contact us at 0769695018 or lozanfashion.cluj@gmail.com before sending the product back.